Refunds

The short version

Email us within 30 days of purchase and we will refund you. No explanation required.

Why we can be relaxed about this

Most software has to be careful about refunds because usage is expensive to provide. Ours is not: the software runs on your computer, we host no processing, and a refunded licence costs us nothing ongoing.

We would also rather you did not keep paying for something that is not working for you. If the background removal is not good enough for your products, or the presets do not fit your workflow, that is useful information and we would like to hear it, but you do not have to tell us to get your money back.

Try it before you buy it

The free tier is not a trial that expires. It processes 20 photographs per run, indefinitely, with no watermark on your output and no account required.

Every feature that affects image quality works on the free tier. What a licence buys is the removal of the batch limit, plus custom presets and SKU list mapping. So you can establish whether the output is good enough for your products before spending anything.

Statutory rights

If you are a consumer in the UK or EU, you have a statutory right to cancel a digital purchase within 14 days. Our 30-day policy is more generous and does not replace that right.

How to ask

Email us from the address you bought with, with your order number if you have it. Refunds go back to the original payment method and typically take five to ten working days to appear, depending on your bank.

Renewals

We will email you before a licence renews. If you would rather it did not, reply and we will cancel it. If a renewal takes you by surprise, tell us within 30 days and we will refund it.