A real person reads these. We aim to reply within two working days.
Something not working, or a photograph the software handles badly.
It helps enormously if you can say which browser you are using and what the photograph is of. If a cutout came out wrong, the kind of product matters: glass, mesh and fine detail are the known hard cases.
Requests under data protection law, or questions about what we hold.
We respond within 30 days, usually much sooner.
If you have found a vulnerability, please tell us before telling anyone else.
See the security page for scope and what to expect.
Invoices, refunds, renewals, VAT.
Refund terms are on the refunds page.
A form has to submit somewhere. That means either running a server, which we do not, or embedding a third-party form service, which would mean this site making requests to somebody else's domain. For a product whose central claim is that nothing is sent anywhere, that trade is not worth the convenience of a text box.